Cancellation Policy

Consumers have a fourteen-day right of cancellation.

Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us, Nette GmbH, Elliehäuser Weg 7-11, 37079 Göttingen, Germany, shop@nette-deutschland.de, Phone: 05519996390, of your decision to withdraw from this contract by means of a clear statement, such as a letter sent by mail or an email. You may use the attached model withdrawal form for this purpose, though this is not mandatory.

You may also exercise your right of withdrawal online at https://shop.nette-deutschland.de/de/widerrufsformular . If you use this online function, we will immediately send you a confirmation of receipt on a durable medium, such as via email, containing information regarding the content of the withdrawal notice as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs, with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us, without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return or hand over the goods to us or to Nette GmbH, Oststr. 5, 06231 Bad Dürrenberg, Germany, without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period expires.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if such loss in value is attributable to handling of the goods that is not necessary for the examination of their nature, characteristics, and functionality.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs.
• Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been broken after delivery.
• Contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.